Policies | JR HOKKAIDO HOTELS | JR北海道ホテルズ

Privacy Policy for JR Tower Hotel Nikko Sapporo and Hotel Nikko Northland Obihiro

At JR Tower Hotel Nikko Sapporo and Hotel Nikko Northland Obihiro, JR Hokkaido Hotels Co., Ltd. and Okura Nikko Hotel Management Co., Ltd. each process your personal information as independent business operators handling personal information. For details regarding the processing of personal information by both companies, please refer to the following:

Okura Nikko Hotel Management Co., Ltd. “Privacy Policy”
https://www.okura-nikko.com/privacy-policy/
JR Hokkaido Hotels Co., Ltd.　“Privacy Policy”
Please see below.

JR Hokkaido Hotels Co., Ltd. Privacy Policy

This Privacy Policy sets out how JR Hokkaido Hotels Co., Ltd. of (5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido. “we”, “our” or “us”) collects, uses, stores and otherwise processes personal information or personal data defined in the applicable law in relation to the use of our services (“Personal Information”). In the event of conflict between the Japanese version and the other language version of this Privacy Policy, Japanese version shall prevail, unless otherwise required by mandatory provisions of applicable laws.

Table of Contents

1 Categories of Personal Information we collect
2 Purposes for processing Personal Information
3 Sharing Personal Information
4 International Transfer
5 Data Retention
6 Security
7 Children Data
8 Privacy Rights
9 Changes to this Privacy Policy
10 Contact information

1 Categories of Personal Information we collect

1.1 We collect the following Personal Information directly from you or indirectly through third-parties, if any. Please note that Personal Information that we collect may differ depending on what service you use.

Category	Details	Source
Your profile	Full Name Phone Number Email Address Gender Nationality Residence Address Age Date of Birth Place of employment Details of your passport and other government issued ID	You Anyone who makes a booking and/or checks in on your behalf, or guests' traveling companions Travel Agents and other third-parties involved in services provided by the hotel
Information you register when you use our services	Information regarding service usage (including the name of hotel booked, scheduled stay date, plan and facilities to be used) Information about payment such as credit card number Information about loyalty program such as type, membership number and point records Information about airline mileage program (aka FFP) such as type, membership number, and FFP tier Emergency contact Preference for smoking or nonsmoking room Allergy information Dietary preferences Health status and disability information Any other information you have provided to us in relation to your use of the services	You Anyone who makes a booking and/or checks in on your behalf, or your traveling companions Travel Agents and other third-parties involved in services provided by the hotel
Service usage information	Information regarding service usage (including the name of hotel stayed at, dates of stay, plan, and facilities used) Information regarding purchases and payments Points earned and used Information we collect through your use of services, such as your dominant hand Communication history Other preferences, requests and feedback	You Anyone who checks in on your behalf, or your traveling companions Third-parties involved in services provided by the hotel
Video information	Your image captured within CCTV and other video surveillance	You
Survey responses	Any information you have provided to us through the survey	You
Website data	IP address and other online identifiers Information collected through Cookie or similar technologies (e.g., logs regarding the use of our website) Other usage history including browsing history	You Third-parties who collect data from the website or application
Information about your inquiry	Any information you have provided to us through the inquiry including call recording data	You Anyone who makes a booking and/or checks in on your behalf, or your traveling companions Travel Agents and other third-parties involved in services provided by the hotel

1.2 Our services allow you to share certain details about your preferences, needs, or restrictions, such as “Allergy information” or “Health status and disability information”, through various means including text boxes. Please note that any information you voluntarily provide through these means may be classified as sensitive personal information under applicable laws. We do not use such sensitive personal information for marketing or promotional purposes. The provision of such information is optional, and sensitive personal information that you choose to submit is processed based on your consent, which you may withdraw at any time by contacting us using the details provided in Section 10. “Contact information”.

2 Purposes for processing Personal Information

2.1 We process your Personal Information for the purposes below.

Purpose	Categories of Personal Information
To provide services to you. This includes making necessary safety measures, notifications and responding to your inquiry.	Your profile Information you register when you use our services Service usage information Video information Survey responses Website data Information about your inquiry
To take payments	Your profile Information you register when you use our services Service usage information
To improve and develop our services and business strategy (including surveys).	Your profile Information you register when you use our services Service usage information Survey responses Website data Information about your inquiry
To provide you with news, offers, promotions and advertisements, including personalised content based on profiling of your interests and preferences via email, mail or online advertising.	Your profile Information you register when you use our services Service usage information Survey responses Website data Information about your inquiry
To protect interests and legal rights of our customers and us.	Your profile Information you register when you use our services Service usage information Video information Survey responses Website data Information about your inquiry
To comply with our legal and regulatory obligations under the applicable law. To respond to requests from government or public authorities, law enforcement officials, courts, regulators or similar	Your profile Information you register when you use our services Service usage information Video information Survey responses Website data Information about your inquiry

2.2 Where we need to collect your Personal Information to perform a contract with you, or where we are legally required to collect Personal Information, the provision of such Personal Information is mandatory, and we will not be able to provide services to you without this information. In all other cases, provision of any requested Personal Information is optional.

2.3 Our websites use cookies or similar technologies to achieve above purposes. More information about our use of cookies or similar technologies can be found in our Cookie Policy.

3 Sharing Personal Information

3.1 We share your Personal Information with the following entities.

Entities with whom we share Personal Information	Categories of Personal Information Shared	Detail
Service providers e.g., IT service providers (Cloud service provider, data centers), payment processing companies, marketing/email delivery vendors, Customer support service providers	All categories of Personal Information listed in Section 1.1.	We share Personal Information with the service providers to achieve the purposes listed in Section 2.1.
Booking platforms (including travel agencies)	Your profile Information you register when you use our services Service usage information Information about your inquiry	We may provide Personal Information to Booking platforms when you book a hotel using that platform, for the purpose of fulfilling the reservation agreement.
Companies and other organisations that own and manage facilities, such as the spas, restaurants, health clubs, and other outlets, within the hotel	Your profile Information you register when you use our services Service usage information Information about your inquiry	At your request, we may provide your Personal Information to these companies or organisations. These companies or organizations process your Personal Information as independent business entities separate from us.
Transportation services Leisure facilities Other Companies operating facilities or providing services	Your profile Information you register when you use our services Service usage information Information about your inquiry	At your request, we may provide your Personal Information to these companies or organizations. These companies or organizations process your Personal Information as independent business entities separate from us.
Government or public authorities, law enforcement officials, courts, regulators or similar	All categories of Personal Information listed in Section 1.1.	We share Personal Information with government or public authorities, law enforcement officials, courts, regulators or similar to respond to requests from such entity in accordance with our legal and regulatory obligations under applicable laws,
Counterparty of Business transfer	All categories of Personal Information listed in Section 1.1.	In the event that we carry out a merger, acquisition, reorganization or disposal, some or all Personal Information may be disclosed to any prospective purchaser and its advisers and will be passed to the new owners of the business.

3.2 We may provide your “Information related to personal information” defined in Act on the Protection of Personal Information (“APPI”) to third-parties including data analysis companies and advertising companies for the purposes listed in Section 2.1, and such third-parties may use such information in conjunction with your “Personal data” (defined in APPI) held by such third-parties.

3.3 We will jointly use your Personal Information as follows (In this section, “ONHM” means Okura Nikko Hotel Management Co., Ltd.):

A) Joint Use in relation to reservation records

Jointly used data	Customers’ name, telephone number, address, email address, age, gender, the place of employment, type of airline mileage program (aka FFP), FFP membership number, FFP tier, name of hotel at which the customer will stay, dates of stay, package plan, applicable rate, arrival time, specific requests, credit card number to guarantee reservations.
Scope of Joint Users	JR Hokkaido Hotels Co., Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (1), group hotels in alliance with ONHM (1), Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd., JAL Group Airlines (2), and JAL Card Inc. 1 For details, please refer to the “Our Hotels” on our company website. *2 JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., Ryukyu Air Commuter Co., Ltd and Hokkaido Air System Co., Ltd.
Purpose of Joint Use	To provide services closely including hotel or air travel, publicize products and campaigns, and conduct work associated thereto.
Administrator of data jointly used	JR Hokkaido Hotels Co., Ltd. 5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido 060-0005, Japan Koji Yokoyama, President

B) Joint Use in relation to One Harmony membership information

Jointly used data	Membership number, name, date of birth, gender, address, telephone number, fax number, e-mail address, place of employment (company name, department, title, address, telephone number, fax number, e-mail address), types of membership cards, lodging history, reservation history, communication history, point records, types of airline mileage program (aka FFP), FFP membership number, FFP tier, preference for smoking or nonsmoking room, taste, health and religious data, memorial days such as wedding anniversary.
Scope of Joint Users	JR Hokkaido Hotels Co., Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain　operated by ONHM (1), SHIROYAMA HOTEL kagoshima, Hotel Kajima no Mori, a part of hotels or restaurants operated by Okura Enterprise Co., Ltd., Continental Foods Co., Ltd., or The Kyoto Hotel, Ltd., and restaurants operated by Hotel Okura Tokyo Co., Ltd., Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd., JAL Group airline companies (2), and JAL Card Inc. 1 For details, please refer to the “Our Hotels” on our company website. 2 JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., Ryukyu Air Commuter Co., Ltd. and Hokkaido Air System Co., Ltd.
Purpose of Joint Use	Recording lodging history, inclusion in membership cards, issuance of membership cards, provision of hotel accommodations, food and beverage services and wedding services, provision of other services closely related to hotel usage, giving notices about promotional plans and questionnaires including those of the partner companies, product development, One Harmony program management, and all other activities related thereto.
Administrator of data jointly used	JR Hokkaido Hotels Co., Ltd. 5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido 060-0005, Japan Koji Yokoyama, President

C) Joint Use in relation to data registered on website

Jointly used data	Name, date of birth, gender, address, telephone number, email address, occupation, place of employment (company, department, address, and telephone number), type of airline mileage program (aka FFP), FFP membership number, FFP tier, tier of membership, membership number, reservation history, lodging history.
Scope of Joint Users	JR Hokkaido Hotels Co., Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (1), group hotels in alliance with ONHM, Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd. 1 For details, please refer to the “Our Hotels” on our company website.
Purpose of Joint Use	To provide hotel services and services closely related to hotels, provide advertising and promotional materials and questionnaires including those relating to affiliated companies, conduct product development, and for any other work associated thereto.
Administrator of data jointly used	JR Hokkaido Hotels Co., Ltd. 5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido 060-0005, Japan Koji Yokoyama, President

D) Joint Use in relation to other Personal Information

Jointly used data	Personal Information described in Section 2.1, other than that listed in A) to C) above
Scope of Joint Users	JR Hokkaido Hotels Co., Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (1), ONHM Alliance Hotels (1), Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd. *1 For details, please refer to the “Our Hotels” on our company website.
Purpose of Joint Use	Same as the purposes listed in Section 2.1
Administrator of data jointly used	JR Hokkaido Hotels Co., Ltd. 5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido 060-0005, Japan Koji Yokoyama, President

4 International Transfer

We may transfer your Personal Information across countries/regions for the purposes described in this Privacy Policy.
The above transfers, in particular to countries or regions that do not provide an adequate level of data protection, will be secured through appropriate contractual arrangements, such as standard contractual clauses specified under the Regulation (EU) 2016/679 (General Data Protection Regulation), and/or other measures required under applicable law.

5 Data Retention

We retain Personal Information for as long as it is necessary to achieve our purposes of use. However, we will keep the data for so long as is reasonably necessary if we are required to retain them by law.
In the event that we delete Personal Information after the above period or for any other reason, we irreversibly destroy Personal Information recorded and stored in electronic files, and shreds or incinerate any Personal Information recorded and stored by paper-based means.

6 Security

We implement necessary and appropriate security measures (including the following measures) to prevent incidents such as leakage, loss, or damage of Personal Information and to protect Personal Information. However, we cannot guarantee that incidents will not occur.

Administrative measures: Formulating information security policies and conducting regular training for employees
Technical measures: Implementing access controls for systems storing Personal Information, encrypting information, and deploying security software
Physical measures: Restricting access to rooms and facilities storing Personal Information and key control

7 Children Data

Our services do not knowingly collect Personal Information from children who do not have the ability to independently consent to the processing of Personal Information under applicable laws. If you are a parent or guardian and are concerned that your child has provided us with Personal Information without your consent, you should contact us as indicated in Section 10 “Contact Information”.

8 Privacy Rights

8.1 You have certain rights with respect to Personal Information depending on the applicable law. These may include the following rights:

-Ask us for a copy of your Personal Information;
-Correct, delete or restrict our processing of your Personal Information;
-Obtain some Personal Information you provide to us in a structured, machine-readable format;
-Object to our processing your Personal Information (or those of a third-party), including processing for direct marketing or profiling for purposes of direct marketing; and
-Where we have asked for your consent, to withdraw consent at any time. If you ask to withdraw your consent, this will not affect any processing which has already taken place at that time.

8.2 You can exercise these rights by contacting us as indicated in Section 10 “Contact Information”. These rights may be limited, for example, if fulfilling your request would reveal Personal Information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.

8.3 If you have unresolved concerns, you have the right to complain to a data protection authority in the country/region that you live in, or where the alleged infringement occurred.

9 Changes to this Privacy Policy

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to this Privacy Policy and, where required by applicable law, request your consent to such changes.

10 Contact information

If you have any questions or concerns about this privacy policy, please contact us at:

JR Hokkaido Hotels Co., Ltd.
Corporate Planning Department
Tel. +81 11-218-6670
Email: privacy@jrhotels.co.jp

If you wish to exercise any of your privacy rights, please contact us in the following ways:

Mail: 5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido 060-0005, Japan
JR Hokkaido Hotels Co., Ltd.
Corporate Planning Department
Email: privacy@jrhotels.co.jp
*Please include “Exercise of Privacy Rights” in the email subject line.

Privacy Policy for JR Inn

1. Scope of Use

JR INN shall use the retained personal data it collects for the following business operations.

Hotel management
All business operations incidental to the preceding item

2. Purpose of Use

JR INN will use the personal data it holds for the following purposes.

Providing accommodation and other hotel services at the hotel you use, to the extent necessary for delivering such services.
Management, operation, and other related handling of membership services (point services).
Incorporating guests' opinions and requests, gathered through surveys and other means, into the improvement and enhancement of our services.
Creating foundational data and statistical data for survey requests, market research, customer trend analysis, and other necessary management analyses to improve the services provided by JR INN.
Responding to inquiries received from guests.
Sending information and notifications about JR INN services, campaigns, etc., to online reservation members who have given prior consent to receive information emails.
Sending notification emails to online reservation members when changes are made to the JR INN website's online reservation system.

3. Use of Personal Information

JR INN uses personal information for the following purposes to operate our online reservation system.
To identify guests who have made reservations.
To identify recipients for sending reservation confirmation notifications.
To identify guests when processing reservation confirmations or cancellations.
When responding to your inquiries.
When it is necessary to identify you in connection with other services provided by the hotel.
When sending informational emails to guests who have opted to receive them from the hotel. However, you may change your registration information or unsubscribe from these emails at any time.
When sending notification emails to members regarding changes to the JR INN website's online reservation system.
When performing statistical processing to understand usage history of guests who used the JR INN website and to improve services.
The JR INN website records logs of visitors who access the site. The recorded information is used for maintenance and management of the JR INN website and for statistical analysis of usage conditions.
JR INN will not provide or disclose personal information to third parties, except when disclosure is required by law or other regulations.

4. Management of Personal Information

JR INN may retain the information provided for the necessary period. Acquired information will be strictly protected.
Stored information is protected by installing mechanisms (firewalls) to prevent unauthorized access from the Internet.
During the process of entering and submitting membership registration and reservation information, JR INN protects your data using the encrypted information transmission method SSL (Secure Sockets Layer).
JR INN may entrust part of its payment processing operations to a collection agency when a guest's payment method is a credit card. Credit card information is transmitted directly to the payment processor and stored for the period necessary and reasonable for performing the entrusted operations. Please note that JR INN does not accumulate or store credit card information on its own.

5. Disclaimer

By using the JR INN website, you are agreeing to our handling of your personal information. JR INN may change, modify, add to, or remove parts of this policy as necessary. Any such changes will be published on the website. If you continue to use the site after changes are published, we will assume you have understood and accepted the changes.
Websites accessible through the JR INN website have their own independent privacy policies and data collection agreements separate from those of JR INN. JR INN assumes no obligation or responsibility for these independent policies or activities.
Use of the JR INN website is at your own discretion. Responsibility for using the JR INN website lies with the user, except where otherwise stipulated.

6. Transfer of Personal Information Outside the European Economic Area (EEA)

JR INN may transfer the personal information of guests who reside in the European Economic Area (EEA) outside the EEA and use it only to the extent necessary for the purposes described above. In such cases, JR INN will handle such personal information appropriately and with due care in accordance with applicable laws and regulations.

7. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

JR Hokkaido Hotels Co., Ltd.
Corporate Planning Department
Tel. +81 11-218-6670
Email: privacy@jrhotels.co.jp

If you wish to exercise any of your privacy rights, please contact us in the following ways:

Website Policy

1. Copyright

The documents, photographs, illustrations, videos, and other materials (hereinafter referred to as “Content”) on this website are protected by copyrights owned by JR HOKKAIDO HOTELS Co., Ltd. (hereinafter referred to as “JR HOKKAIDO HOTELS”) and third parties.
Users of this website may download or otherwise reproduce the Content solely for personal or household use, or other limited purposes of a similar nature. If the Content contains a copyright notice of JR HOKKAIDO HOTELS or a third party, it must be reproduced without alteration and with the copyright notice intact.
Even in cases other than reproduction for the above purposes, if the copyright holder has specified terms of use on individual Content, you may use it in accordance with those conditions.
JR HOKKAIDO HOTELS does not grant any copyright, patent, trademark, or other intellectual property rights of JR HOKKAIDO HOTELS or third parties regarding the Content on this website. Furthermore, JR HOKKAIDO HOTELS disclaims all responsibility for the content of external sites linked from this website. The Content on this website may be changed or discontinued without prior notice.

2. Handling of Personal Information

We may ask you to provide your personal information on this website in order to provide services to you. In such cases, we protect your personal information in accordance with the following policy. Personal information refers to information provided by you on this website that can identify you personally, such as your name, address, telephone number, fax number, email address, date of birth, gender, and credit card number.
When guests provide personal information to this website, we clearly state the purpose of use and will not use it for any other purpose. Furthermore, we implement appropriate management measures when handling the personal information provided by our guests.
This website will not disclose or provide your personal information to any third party without your consent. However, this does not apply in the following cases.

When we have obtained your consent to disclose your personal information.
When disclosure is required by law or by request from a government agency.
When it is necessary for the operation of this website, we may disclose your personal information to contractors or other companies when necessary for the operation of this website. In such cases, the disclosed personal information shall be limited to the necessary scope only, and we shall ensure appropriate management through contracts or other means with the recipients.

3. Browser Requirements

Depending on your environment, some services may not be available.

4. Site Links

If you wish to link to this website, please contact JR HOKKAIDO HOTELS in advance via the email address below, providing details such as the website operator, the purpose of the link, and the URL of the page containing the link. As a general rule, links should be directed to the top page of this website (https://www.jrhotels.co.jp).
In some cases, we may decline your request to link to this website.

Cookie Use And Management Policy

1. Uses of cookies

The user is informed that the site uses cookies and/or trackers.
The latter are likely to be installed on your device subject to the choices and options that you have selected or may select at any time in accordance with this Cookie Use and Management Policy.

2. What is the purpose of this Cookie Use and Management Policy?

For the sake of information and transparency, this Cookie Policy is intended to enable the user to learn more about the origin and purpose of the navigation information processed while browsing the Website, as well as the user’s rights.

3. What are cookies?

Cookies are data used by a server to send status information to the browser of a user, and for this browser to return status information to the server of origin.
The status information can be for example a session login, a language, an expiration date, a field of response, etc.
Cookies enable the browser to maintain status information during the period of validity of the relevant cookie, when a browser accesses individual pages of a website or when the browser later returns to this web site.
Only the issuer of a cookie can read or modify the information contained therein.

There are different types of cookies:

the session cookies that disappear as soon as you leave the site concerned ;
persistent (or permanent) cookies which remain on your device until expiry of their shelf life or until you remove them using your browser.

4. Why do we use cookies?

Some of these cookies are used exclusively to allow or facilitate communication by electronic means.
Others are strictly necessary for the provision of an online communication service at your specific request.
Others are used to improve navigation by an analysis of users’ navigation.

The main purposes of the cookies used are:

counting visitors and identifying how they use websites;
counting and differentiating visits;
adjusting the display according to your preferences and characteristics of your device;
identifying the website or search engine through which you arrived at the Website;
managing and tracking your choice of cookies;
managing user sessions and the features of your browser.
carrying out analyses and statistics in terms of visitors and usage, navigation, and measurements of websites’ traffic and various spaces in view of their improvement.
showing advertisements adapted to your interests.

5. About the Cookies Used on the Website

The following types of cookies are used on the Website.

5.1 Strictly necessary cookies
Strictly necessary cookies are essential in using the services and functions of the Website. These cookies enable the Website. to function optimally by ensuring security and improving convenience. Users can disable or delete these cookies using their browser configuration. However, please note that if you do that, some parts of the Website or its services may not work properly.

Provider (Domain)	Cookie	First-Party / Third-Party	Lifespan
jr-inn.jp	PHPSESSID	First-Party	Session
jr-inn.jp	CookieConsent, UW-NIHONHOTEL_ENSIGHTEN_PRIVACY_BANNER_LOADED	First-Party	365 days
jrhotels.co.jp	PHPSESSID	First-Party	Session
jrhotels.co.jp	CookieConsent, UW-NIHONHOTEL_ENSIGHTEN_PRIVACY_BANNER_LOADED	First-Party	365 days
ensighten.com	UW-NIHONHOTEL_ENSIGHTEN_PRIVACY_BANNER_LOADED	Third-Party	365 days
google.com (maps.google.com, ggpht.com, maps.googleapis.com)	maps/gen_204	Third-Party	Session
google.com (googletagmanager.com)	_dc_gtm_UA-#, _gid	Third-Party	1 day
google.com (googletagmanager.com)	_gcl_au	Third-Party	90 days
google.com (www.google.com, maps.google.co.jp, translate.google.com, translate.googleapis.com)	NID	Third-Party	180 days
google.com (googletagmanager.com)	_gcl_ls	Third-Party	Persistent
hotel-story.ne.jp (asp.hotel-story.ne.jp)	ASPSESSIONID#, LB01	Third-Party	Session
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	ServerPool, TASameSite, TASession, _pd, acw_tc	Third-Party	Session
tripadvisor.com (jscache.com, www.jscache.com)	_resDomain	Third-Party	15 minutes
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	__vt, SRT, TASID	Third-Party	1 day
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	TART	Third-Party	5 days
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	TAUD, TATravelInfo	Third-Party	14 days
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	TACds	Third-Party	60 days
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	TASSK	Third-Party	180 days
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	PMC, TAUnique, Persistent	Third-Party	730 days
tripadvisor.com (jscache.com, www.jscache.com)	GUID	Third-Party	1095 days
tripadvisor.com (jscache.com, tripadvisor.jp, tacdn.com, www.jscache.com)	TADCID	Third-Party	3650 days
tripla.jp (bw.tripla.ai, triplabot-production.tripla.ai, tripla.ai)	BW_SESSION_HASH, triplabot_client_session, triplabot_session_4376, triplabot_session_4380, triplabot_session_4381, triplabot_session_4382, triplabot_session_4383, triplabot_session_4384, SESS#, triplabot_session_2966, triplabot_session_1401, triplabot_session_1469, triplabot_session_1470, triplabot_session_3566, triplabot_session_420, triplabot_session_421, triplabot_session_5372, triplabot_session_581, triplabot_session_647, triplabot_session_648, triplabot_session_650, triplabot_session_651, triplabot_session_652, triplabot_session_654, triplabot_session_655, triplabot_session_656, triplabot_session_657, triplabot_session_658, triplabot_session_659, triplabot_session_660, triplabot_session_661, triplabot_session_662, triplabot_session_663, triplabot_session_957, triplabot_session_958, triplabot_session_971, triplabot_session_972	Third-Party	Session
tripla.jp (concierge.tripla.ai, bw.tripla.ai)	_mkra_stck, TRIPLA_CLIENT_SESSION	Third-Party	1 day
tripla.jp (tripla.ai)	tripla_uid	Third-Party	365 days
tripla.jp (triplabot-production.tripla.ai, bw.tripla.ai)	gbFeaturesCache, BW_LOCAL_HASH, gbuuid, parentUrl, triplabot_auth, triplabot_chat_channel, triplabot_locale, triplabot_session, triplabot_token, triplabot_user_id, X-TRIPLA-TRACING-IDS, MEMBER_ID, TALKAPPI_FAQ_FONTSIZE	Third-Party	Persistent

5.2 Performance cookies
Performance cookies collect information on the state of use of the Websaite and the state of access by Users. These cookies are used to improve the performance of the Websaite by providing Users’ history such as the pages they visit, the time they stay, whether or not they have had error message.
The Website uses third-party services such as Google Analytics to analyze the state of use by Users and uses these cookies to improve the performance of the Websaite. Please refer to the Google Analytics support page for how to handle data.

Provider(domain)	Cookie	First-Party/Third-Party	Lifespan
google.com (google-analytics.com, analytics.google.com)	__utm.gif, __utmc, __utmv	Third-Party	Session
google.com (analytics.google.com)	gat_gtag_UA*	Third-Party	1 minute
google.com (google-analytics.com, analytics.google.com)	__utmb, __utmt, _gat, _gid	Third-Party	1 day
google.com (google-analytics.com, analytics.google.com)	__utmz	Third-Party	180 days
google.com (analytics.google.com)	ga*, _ga	Third-Party	400 days
google.com (google-analytics.com, analytics.google.com)	__utma, _ga, ga#, _ga_#	Third-Party	730 days
wp.com (pixel.wp.com)	g.gif	Third-Party	Session
youtube.com (ytimg.com, youtube-nocookie.com)	LAST_RESULT_ENTRY_KEY, remote_sid, requests, ytidb::LAST_RESULT_ENTRY_KEY, yt-remote-cast-available, yt-remote-cast-installed, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name, __Secure-YEC, nextId, YSC	Third-Party	Session
youtube.com (ytimg.com, youtube-nocookie.com)	TESTCOOKIESENABLED	Third-Party	1 day
youtube.com (ytimg.com)	__Secure-ROLLOUT_TOKEN, VISITOR_INFO1_LIVE, YSC, VISITOR_PRIVACY_METADATA, __Secure-YNID	Third-Party	180 days
youtube.com (ytimg.com)	#-#, iU5q-!O9@$	Third-Party	400 days
youtube.com (ytimg.com, youtube-nocookie.com)	LogsDatabaseV2:V#\|\|LogsRequestsStore, nextId, ServiceWorkerLogsDatabase#SWHealthLog, YtIdbMeta#databases, yt-player-user-settings, yt-remote-connected-devices, yt-remote-device-id, yt.innertube::nextId, yt.innertube::requests, ytidb::LAST_RESULT_ENTRY_KEY, LogsDatabaseV2:V#	Third-Party	Persistent

5.3 Targeting cookies
Targeting cookies are used for marketing purposes, such as the personalizing content or targeting advertisement. These cookies record access logs, Users’ profiles etc. By using these cookies on the Website, Users’ information may be linked to their access history on other websites and used by third parties for advertising services.

Provider(domain)	Cookie	First-Party/Third-Party	Lifespan
facebook.com (connect.facebook.net, facebook.net)	_fbp	Third-Party	90 days
facebook.com (connect.facebook.net)	lastExternalReferrer, lastExternalReferrerTime, topicsLastReferenceTime	Third-Party	Persistent
google.com (doubleclick.net)	pagead/1p-user-list/#	Third-Party	Session
google.com (doubleclick.net)	test_cookie	Third-Party	1 day
google.com (doubleclick.net)	IDE	Third-Party	400 days
line.me (line-scdn.net)	__lt__sid	Third-Party	1 day
line.me (line-scdn.net)	__lt__cid	Third-Party	Persistent
twitter.com	i/jot/embeds	Third-Party	Session
yahoo.co.jp (s.yimg.jp)	_yjsu_yjad	Third-Party	365 days
yahoo.co.jp (s.yimg.jp)	_yjsu_yjad	Third-Party	Persistent

6. About the setting of cookies by Users

6.1 Browser configuration
Users can change the cookie settings on their browsers whether accepting or disabling them. Users can also delete cookies from their terminals through their browser settings. For details, please refer to the support page of each browser.

[Setting method on various browsers (examples)]

Microsoft Edge™:
https://support.microsoft.com/en-us/help/4534105/microsoft-edge-configure-your-privacy-settings
Internet Explorer™:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
* Microsoft Edge and Internet Explorer are registered trademarks of Microsoft Corporation in the USA and other countries.
Safari™:
https://support.apple.com/en-us/guide/safari/sfri11471/mac
* Safari is a registered trademark of Apple Inc. in the USA and other countries.
Google Chrome™:
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
* Google Chrome is a trademark or registered trademark of Google LLC.
Opera™:
https://help.opera.com/en/latest/web-preferences/
* Opera is a trademark or registered trademark of Opera Software ASA.

Users can disable the cookies on the Website with the abovementioned browser configuration. However, please understand that if cookies are disabled, some of the functions of the Website may not work properly. The Company shall bear no responsibility whatsoever with regard to the effects caused by Users' setting changes unless there is intent or negligence on the part of the Company.

6.2 Settings in the “Cookie Preferences” Menu
The Company provides a function whereby Users can, based on their consent, set whether to allow or disable cookies for themselves. For details, please refer to the "Cookie Preferences" of the applicable website.

7. Management of Advertising Cookies

You can find more information about behavioral advertising and the protection of privacy on the Internet and will thus become familiar with the registered companies that offer the possibility to deny or accept the cookies used by these companies in order to adapt to your browsing information the advertisements that may be displayed on your terminal.
Please note that your wishes can only be taken into account through a cookie. Hence if you delete all cookies saved in your terminal (via your browser), we or our service providers will not be able to know that you have chosen this option.

8. Changes to this Cookie Policy

The Company may revise or improve the contents of this Cookie Policy in response to changes in applicable laws, regulations, or the social environment. Any changes to this Cookie Policy will be notified by posting the revised version on the Website.

9. Contact for Inquiries Regarding this Cookie Policy

If you have any inquiries regarding this Cookie Policy, please contact us at:
JR Hokkaido Hotels Co., Ltd.
Cookie Policy Contact Desk
Kita 5-jo Nishi 2-chome 5, Chuo-ku, Sapporo, Hokkaido 060-0005, Japan

Basic Policy on Customer Harassment

Introduction

JR HOKKAIDO HOTELS Co., Ltd. strives for “the peak of omotenashi (Japanese hospitality) and aims to create a place that can always provide guests with the best relaxation, enjoyment, and energy.” Moreover, in our aim to improve service quality, we believe in fostering a workplace where all employees can work with peace of mind, maintaining optimal mental and physical health. On the other hand, while very rare, unreasonable demands, malicious complaints, slander, libel, and other nuisance behaviors are predicted to occur, and in consideration of the present social circumstances, we have established and publicly announced this Basic Policy on Customer Harassment from a position of protecting our employees.

Basic Policy on Customer Harassment
Definition of customer harassment

Those complaints, words, and actions from guests (including trading partners) that involve means or manners of achieving the complaints or demands, words, or actions that are considered socially unacceptable, in view of the validity of the substance of the demands made, where the means or manner harms the employees’ working environment.

Actions considered customer harassment

These follow the Corporate Manual on Measures against Customer Harassment published by the Ministry of Health, Labour and Welfare.

Violence, injury, and other physical attacks
Violent language, intimidation, threats suggesting exposure on social media, etc., and other psychological attacks
Excessive demands for an apology, demands that cannot be fulfilled for institutional reasons, and other demands that are inappropriate under socially accepted ideas
Remaining seated, long telephone calls, excessively repeated inquiries, and other restrictive actions
Demands for unjust monetary compensation, replacement items, etc. or refusal to pay cancellation fees
Stalking employees or words or actions constituting sexual harassment of employees
Actions defaming or causing harm to trust in the company or its employees through posting on social media, etc.

These examples of actions are given merely as examples and are not intended to be exhaustive.

Responses to customer harassment

"Responses toward Guests"

We will strive to develop a relationship seeking resolution through reasonable dialogue with the guest.
If we determine that the behavior constitutes customer harassment, we may refuse to provide further assistance to the guest.
If we determine that the guest’s behavior is malicious, we may terminate our response and pursue legal action in collaboration with law enforcement, attorneys, and other external agencies.

"Responses toward Employees"
Educating employees about customer harassment and response methods through the formulation of a customer harassment response manual
Establishing a protocol for handling customer harassment incidents
Establishing a consultation desk for employees to report customer harassment incidents
Collaborating with attorneys and other external professional bodies for additional support and guidance

Our requests of guests

Most guests use the hotel without any of the matters listed above occurring. However, if words or actions constituting customer harassment are confirmed, we will respond firmly in line with this basic policy.
We will make every effort so that we can continue to provide our guests with the highest quality service. Your continued cooperation would be appreciated.

Privacy Policy for JR Tower Hotel Nikko Sapporo and Hotel Nikko Northland Obihiro

Privacy Policy for JR Inn

Website Policy

Cookie Use And Management Policy

Basic Policy on Customer Harassment

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