JR Tower Hotel nikko sapporo

Article 1 Scope of Application

• (1) These Terms and Conditions of Use (the "Terms and Conditions") apply to the contract for use of Sky Resort Spa Pulau Bulan (the "Spa"), operated by JR Tower Hotel Nikko Sapporo (the "Hotel"), between a guest using the Spa (a "User") and the Hotel (the "Use Contract").
• (2) Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations, the Rules of Use separately established by the Hotel, or generally established customs.
• (3) If the Hotel agrees to a special arrangement that does not conflict with applicable laws, regulations, or customs, that special arrangement shall take precedence.

Article 2 Establishment of Use Contract

• (1) A Use Contract shall be established when a User pays the Spa admission fee or presents an admission voucher and the Hotel accepts the User's use of the Spa. For a guest staying under a Hotel accommodation plan that includes admission to the Spa, the Use Contract shall be established when the Hotel completes the Spa admission procedure.
• (2) The eligibility requirements, fees, and other necessary conditions applicable to staying guests and day-use guests shall be separately determined by the Hotel.

Article 3 Conditions of Use

• (1) The Spa's hours of operation, fees, eligible Users, and other conditions of use shall be separately determined by the Hotel and announced on the Hotel website, through notices displayed within the Hotel, or by another appropriate means.
• (2) The Hotel may change or restrict the hours of operation, hours of use, number of Users, available facilities, or other conditions of use where necessary due to congestion, equipment inspection or repair, seasonal factors, or other operational reasons.
• (3) In the circumstances described in the preceding paragraph, the Hotel shall notify Users in advance to the extent reasonably possible.

Article 4 Fees

• (1) Users shall pay the Spa admission fee, food and beverage charges, relaxation treatment charges, body scrub charges, taxes, and any other charges incurred through use, as separately prescribed by the Hotel.
• (2) Fees shall be paid in Japanese currency, by credit card or electronic money accepted by the Hotel, or by another method designated by the Hotel.
• (3) Where approved by the Hotel, a staying guest may pay Spa charges together with accommodation charges or other amounts.

Article 5 Eligibility and Safety Restrictions

• (1) The Spa is available to guests 18 years of age or older.
• (2) The Hotel may refuse use of all or part of the Spa if it determines that safe use would be difficult because any of the following applies:
  • 1. The User is heavily intoxicated or otherwise has significantly impaired judgment.
  • 2. The User has a fever, is in notably poor physical condition, or is otherwise considered unfit to use the bath or sauna.
  • 3. A physician has restricted the User from bathing or using a sauna.
  • 4. The User has an infectious disease or another condition that may affect other Users.
  • 5. The Hotel otherwise reasonably determines that use would be inappropriate in order to protect the safety of the User or other Users.
• (3) Users with tattoos may not use the Spa unless all tattoos are completely covered in the manner prescribed by the Hotel.
• (4) Detailed eligibility and safety criteria under the preceding paragraphs shall be governed by the Rules of Use and other standards established by the Hotel.

Article 6 Refusal to Enter Into and Termination of Use Contract

• (1) The Hotel may refuse a User's use of the Spa, terminate an existing Use Contract, or require the User to discontinue use if the Hotel determines that any of the following applies:
  • 1. The User is considered to be a member of an organized crime group, a member of such a group, an entity or organization affiliated with such a group, a related person, or any other antisocial force.
  • 2. The User engages in, or is likely to engage in, conduct that violates laws or regulations or is contrary to public order or morals.
  • 3. The User is likely to cause serious inconvenience, anxiety, discomfort, or harm to other Users, employees, or the Hotel.
  • 4. The User is intoxicated, behaves loudly, uses intimidating language, or otherwise obstructs the safe and orderly operation of the Spa.
  • 5. The User engages in voyeuristic photography, covert audio recording, sexual harassment, or other conduct that infringes the privacy or safety of another User.
  • 6. The User directs abusive language, threats, improper demands, excessive demands, or other conduct constituting customer harassment toward the Hotel or its employees.
  • 7. The User fails to comply with these Terms and Conditions, the Rules of Use, or instructions from Hotel employees.
  • 8. The User does not satisfy the eligibility or safety requirements set forth in Article 5.
  • 9. Use becomes difficult due to a natural disaster, infectious disease, an order or request by a government authority, equipment failure, or any other cause not attributable to the Hotel.
  • 10. The Hotel otherwise reasonably determines that safe and orderly facility operations would be difficult.
• (2) If the Hotel terminates the Use Contract or requires the User to discontinue use due to a cause attributable to the User, the Hotel may charge the User for services already used and any other costs already incurred.

Article 7 Prohibited Conduct

• (1) Users must not engage in any of the following conduct while using the Spa:
  • 1. Conduct that violates laws or regulations or is contrary to public order or morals.
  • 2. Gambling, obscene conduct, use for a sexual purpose, or other conduct that disrupts the proper atmosphere of the facility.
  • 3. Stalking, inappropriate solicitation, physical contact, or other harassment of another User.
  • 4. Loud voices, singing, excessive noise, or other conduct that causes anxiety, discomfort, or inconvenience to another User.
  • 5. Photography, audio recording, video recording, voyeuristic photography, covert audio recording, or other conduct infringing privacy in a changing room, bathing area, sauna, or similar area.
  • 6. Bringing into or using in a changing room or bathing area a smartphone, camera, or other electronic device with a photography function.
  • 7. Conducting business, solicitation, distribution of advertising materials, sale of goods, or similar activity within the facility without the Hotel's permission.
  • 8. Damaging, soiling, moving, or removing facilities, equipment, fixtures, or other property.
  • 9. Abusive language, intimidating conduct, threats, improper demands, or excessive demands directed at the Hotel or its employees.
  • 10. Making an improper demand by publishing on social media, review websites, news media, or another external platform.
  • 11. Any other conduct the Hotel reasonably determines to be inappropriate for safety or facility operations.

Article 8 Prohibited Items

• (1) Users may not bring any of the following into the Spa:
  • 1. Animals or other pets. Assistance dogs permitted under the Act on Assistance Dogs for Physically Disabled Persons or other applicable laws may be accommodated only in the locations and manner prescribed by the Hotel.
  • 2. Items emitting offensive or unusual odors.
  • 3. Explosives, volatile oils, or other items presenting a risk of ignition or combustion.
  • 4. Firearms, swords, or other items whose possession is prohibited by law.
  • 5. Any other item the Hotel determines to be inappropriate for safety management or facility operations.

Article 9 Management of Valuables and Personal Belongings

• (1) Users are responsible for managing their own cash, valuables, and other personal belongings.
• (2) Unless the Hotel has expressly accepted an item for safekeeping, the Hotel shall not be liable for theft, loss, destruction, or damage, except where caused intentionally or negligently by the Hotel.
• (3) Lost and found property shall be handled in accordance with applicable laws and regulations and the procedures prescribed by the Hotel.

Article 10 Safety Management in the Facility

• (1) Users acknowledge that floors in bathing areas, changing rooms, saunas, and other areas of the Spa may be slippery due to water or other conditions and shall exercise sufficient care for their own safety.
• (2) Users shall use baths, saunas, and other equipment in accordance with the Rules of Use and all notices displayed within the facility.
• (3) A User who becomes unwell or is involved in an accident within the facility must promptly notify an employee.
• (4) In an emergency, Users must follow employee instructions and evacuation guidance.
• (5) Where the Hotel determines that safety management requires it, the Hotel may restrict admission or use or suspend use of all or part of the facility.

Article 11 Compensation for Loss or Damage

• (1) If a User intentionally or negligently damages, soils, or causes the loss of any Hotel facility, equipment, fixture, or other property, or causes loss or damage to the Hotel or a third party, the User shall compensate for such loss or damage.
• (2) If a User suffers loss or damage due to a cause attributable to the Hotel, the Hotel shall compensate the User up to the total amount of Spa fees actually received from the User in connection with the relevant use. (For a guest staying under a Hotel accommodation plan that includes admission to the Spa, this limit shall be the standard Spa admission fee ordinarily payable by a staying guest.) However, this limitation of liability shall not apply to loss or damage involving the User's life or bodily injury.
• (3) The limitation in the preceding paragraph shall not apply where the Hotel has acted intentionally or with gross negligence.

Article 12 Force Majeure

• (1) If operation of all or part of the Spa becomes difficult or impossible due to a natural disaster, fire, power outage, outbreak of an infectious disease, an order or request by a government authority, transportation disruption, war, riot, labor dispute, major equipment failure, or any other cause not attributable to the Hotel, the Hotel shall not be liable for any resulting loss or damage.
• (2) In the circumstances described in the preceding paragraph, the Hotel may suspend operations, change operating hours, limit the number of Users, or take any other necessary measure.

Article 13 Handling of Personal Information

• (1) The Hotel shall appropriately handle personal information obtained in connection with use of the Spa in accordance with applicable laws and regulations and the Hotel's privacy policy.

Article 14 Complimentary Wi-Fi and Other Communication Services

• (1) Complimentary Wi-Fi and other communication services provided within the Spa shall be used at the User's own responsibility.
• (2) If a service is interrupted due to the communication environment, a system failure, or another reason, the Hotel shall not be liable for any resulting loss or damage except where the interruption is attributable to the Hotel.
• (3) If a User causes loss or damage to a third party or the Hotel in connection with use of a communication service, the User shall compensate for such loss or damage.

Article 15 Governing Law and Exclusive Jurisdiction

• (1) These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.
• (2) The Sapporo District Court shall have exclusive jurisdiction as the court of first instance over all disputes arising from or in connection with these Terms and Conditions or use of the Spa.
• (3) If these Terms and Conditions are translated into another language and any inconsistency or discrepancy arises between the Japanese version and a foreign-language version, the Japanese version shall prevail.

Article 16 Presentation and Amendment of These Terms and Conditions

• (1) The Hotel shall make these Terms and Conditions available for Users to review by posting them on the Hotel website or by another appropriate means.
• (2) The Hotel may amend these Terms and Conditions in accordance with Article 548-4 of the Civil Code of Japan.
• (3) In such case, the Hotel shall give notice of the amended terms and their effective date by posting them on the Hotel website or by another appropriate means.

The Spa establishes these Rules of Use so that all guests may use the facility safely and comfortably. If a guest fails to comply with these Rules of Use, the Hotel may refuse or discontinue the guest's use of the facility in accordance with the Terms and Conditions of Use.

1. Safety Requirements

• (1) Floors in bathing areas, changing rooms, saunas, and other areas may be slippery. Please watch your step.
• (2) Do not run, dive, push others, or engage in any other dangerous conduct in a bathing area.
• (3) Wash your body thoroughly before entering a bath.
• (4) Do not place towels in a bath or wash your hair or body while in a bath.
• (5) Do not wash clothing, dye hair, or engage in any other conduct that may impair the sanitary environment of the facility.
• (6) Do not occupy a bath, sauna, or other facility for an extended period.
• (7) Refrain from loud conversation or other conduct in a sauna that may disturb other guests.
• (8) Do not use a bath or sauna if you feel unwell, are heavily intoxicated, or are otherwise unable to use it safely.
• (9) If you become unwell or an accident occurs in the facility, promptly notify a staff member.
• (10) In an emergency, follow staff instructions and evacuation guidance.

2. Facility Use

• (1) The Spa is available to guests 18 years of age or older.
• (2) Guests with tattoos may not use the Spa unless all tattoos are completely covered in the manner prescribed by the Hotel.
• (3) During periods of congestion or where otherwise necessary for safety management, the Hotel may adjust use times, restrict admission, or suspend use of part of the facility.
• (4) Follow any instruction given by facility staff for safety management or facility operations.
• (5) Smoking is prohibited throughout the Spa. Please smoke only in areas designated by the Hotel.

3. Valuables and Lockers

• (1) Guests are responsible for managing their own cash, valuables, and other personal belongings.
• (2) Keep your locker key secure while using the Spa.
• (3) If the loss of a locker key or similar event causes loss or damage to the Hotel, the guest may be required to pay a reasonable amount of compensation.
• (4) Lost and found property shall be handled in accordance with applicable laws and regulations and the procedures prescribed by the Hotel.

4. Cameras and Electronic Devices

• (1) Smartphones, cameras, tablet devices, and other electronic devices with photography functions may not be brought into or used in changing rooms, bathing areas, or other locations designated by the Hotel.
• (2) Photography, audio recording, video recording, voyeuristic photography, covert audio recording, and any other conduct infringing the privacy of another guest are prohibited.

5. Other Matters

Matters not provided for in these Rules of Use shall be governed by the Terms and Conditions of Use, notices displayed within the facility, and instructions from staff.