Restaurant Terms and Conditions

Article 1 Scope of Application

(1) These Terms and Conditions govern all contractual terms relating to the use of restaurants, bars, lounges, and other food and beverage facilities (collectively, the "Restaurants") within JR Tower Hotel Nikko Sapporo (the "Hotel").
(2) Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.

Article 2 Establishment of Use Contract

(1) A contract for the use of a Restaurant (the "Use Contract") shall be established when the Hotel accepts a reservation application from a Customer or, where no reservation is made, when the Customer arrives and the Hotel accepts the Customer's use of the Restaurant.
(2) The Hotel may require an advance reservation in the manner prescribed by the Hotel for course meals, private rooms, group dining, special menus, or other use requiring special preparation.
(3) When a reservation application is made, the Hotel may confirm the purpose of use, number of customers, requested arrangements, and other necessary information.

Article 3 Hours and Conditions of Operation

(1) The hours of operation, offerings, prices, and other operating conditions of the Restaurants shall be as separately determined by the Hotel.
(2) The Hotel may change the hours of operation, offerings, prices, or other operating conditions due to seasonal factors, procurement conditions, private functions, equipment inspections, or other reasons.
(3) If a Customer occupies a table for an extended period without the Hotel's approval and this interferes with use by other customers or Restaurant operations, the Hotel may request an adjustment to the Customer's use time or ask the Customer to leave the Restaurant.

Article 4 Reservation Changes and Cancellations

(1) A Customer wishing to change or cancel a reservation must promptly notify the Hotel.
(2) A cancellation communicated by the Customer on the day of the reserved visit shall be treated as a same-day cancellation.
(3) If a Customer does not arrive within 30 minutes after the reservation time without prior notice and does not respond to contact from the Hotel, the reservation shall be treated as a no-show cancellation.
(4) Depending on the reservation details, the Hotel may charge the following cancellation fees:
- Cancellation Fees
  - General Reservations
    - • Up to the day before use: No charge
    - • Same-day cancellation: 100% of the reserved food charges
    - • No-show cancellation: 100% of the reserved food charges
  - Private Room Reservations
    - • Five to three days before use: 30% of the reserved food charges and private room charge
    - • Two days before use through the day before use: 50% of the reserved food charges and private room charge
    - • Same-day cancellation: 100% of the reserved food charges and private room charge
    - • No-show cancellation: 100% of the reserved food charges and private room charge
  - Group Reservations
    - • Five to three days before use: 30% of the reserved food charges
    - • Two days before use through the day before use: 50% of the reserved food charges
    - • Same-day cancellation: 100% of the reserved food charges
    - • No-show cancellation: 100% of the reserved food charges
(5) If the menu has not been determined, the cancellation fee shall be calculated on the basis of the minimum course price or minimum usage charge separately prescribed by the Hotel for the reservation, or the reference amount notified at the time of booking.
(6) In addition to the amounts specified in the preceding paragraphs, the Hotel may charge actual expenses for food, beverages, floral arrangements, gifts, or other items that have already been ordered, produced, or otherwise arranged.
(7) The total cancellation fees and actual expenses charged under the preceding paragraphs shall not exceed the amount of loss actually incurred by the Hotel.
(8) If separate cancellation conditions are displayed or communicated for a plan, special menu, reservation made through a booking website, or other reservation, those conditions shall take precedence.

Article 5 Group Reservations

(1) The Hotel may establish separate conditions for reservations of 10 or more customers and treat them as group reservations.
(2) For a group reservation, the Hotel may apply conditions different from those for an ordinary reservation regarding the deadline for confirming attendance, menu, seating arrangement, private room charges, cancellation conditions, and other matters.
(3) If the number of customers decreases after attendance has been confirmed, the Hotel may charge for the confirmed number of customers.

Article 6 Outside Food and Beverages

(1) Food and beverages may not be brought into a Restaurant without the Hotel's approval.
(2) Notwithstanding the preceding paragraph, if the Hotel individually approves an item to be brought in, a charge for bringing in the item or other conditions prescribed by the Hotel may apply.
(3) The Customer shall be responsible for hygiene management, quality control, and all other consequences arising from any item brought in, and the Hotel shall not be liable for such consequences.

Article 7 Food Allergy Accommodation

(1) The Hotel places the highest priority on customer safety. As a general rule, customers with food allergies will be accommodated using a low-allergen menu established in advance by the Hotel or by substituting a low-allergen dish.
(2) As a general rule, the Hotel does not accept requests for the individual removal, modification, or substitution of ingredients or other customized accommodation.
(3) Food allergy information must be provided no later than four days before the date of use. For requests made on the day of use, the Hotel is unable to substitute a low-allergen dish, remove ingredients, or provide other special accommodation. In such case, the Hotel will provide the allergen information it has confirmed for each dish, and the Customer shall decide whether to consume the dish after considering that information.
(4) Because food is prepared in a shared kitchen using shared cooking utensils, washing facilities, and other equipment, the possibility of trace allergen cross-contact cannot be completely eliminated.
(5) If severe symptoms, including anaphylaxis, may reasonably be anticipated, the Hotel may, in the interest of customer safety, decline to provide Restaurant services at its discretion.
(6) Customers are requested to make the final decision regarding use of the Restaurant after considering the contents of the low-allergen menu or dish established and explained by the Hotel and the possibility of trace allergen cross-contact described in Paragraph 4.

Article 8 Changes to Offerings

(1) The Hotel may change menu items, beverages, tableware, methods of service, or other offerings due to ingredient availability, seasonal factors, legal requirements, or other unavoidable circumstances.
(2) In such case, the Hotel shall not be liable merely because of such change, provided that the revised offering remains within a reasonable scope in light of the original purpose.

Article 9 Food Hygiene Management

(1) For food hygiene reasons, the Hotel generally does not permit food or beverages served in a Restaurant to be taken away from the premises.
(2) Even where the Hotel exceptionally permits food or beverages to be taken away, the Hotel shall not be liable for their subsequent storage conditions, hygiene management, any accident arising from their consumption, or any other resulting consequence.

Article 10 Management of Valuables and Personal Belongings

(1) Customers are responsible for managing their own cash, valuables, and other personal belongings.
(2) Except where an item has been deposited with and accepted by the Hotel for safekeeping, the Hotel shall not be liable for theft, loss, destruction, or damage.

Article 11 Compensation for Loss or Damage

(1) If the Customer, any person accompanying the Customer, or any person arranged by the Customer intentionally or negligently damages, soils, destroys, or loses any Hotel facility, equipment, fixture, or other property, or causes loss or damage to a third party, the Customer shall compensate for such loss or damage.
(2) If the Customer suffers loss or damage due to a cause attributable to the Hotel, the Hotel's liability shall be limited to the total amount actually received from the Customer in connection with the relevant use.
(3) The limitation in the preceding paragraph shall not apply where the Hotel has acted intentionally or with gross negligence.

Article 12 Refusal of Use and Termination of Use Contract

(1) The Hotel may refuse use of a Restaurant or terminate an existing Use Contract if the Hotel determines that any of the following applies:
- 1. The Customer or any accompanying person is a member of an organized crime group, an entity affiliated with an organized crime group, a corporate racketeer, an antisocial force, or any person equivalent thereto.
- 2. The Customer or any accompanying person is likely to engage in conduct that violates laws or regulations or is contrary to public order or morals.
- 3. The Customer or any accompanying person is likely to cause serious inconvenience, nuisance, or harm to other customers or the Hotel.
- 4. Intoxication, loud behavior, intimidating conduct, or other behavior is likely to interfere with Restaurant operations.
- 5. The Customer fails to comply with these Terms and Conditions or the Hotel's instructions.
- 6. The Hotel determines that it is difficult to safely provide food and beverage services due to a food allergy or other health condition.
- 7. Continued operation becomes difficult due to a natural disaster, other disaster, outbreak of an infectious disease, an order or request by a government authority, equipment failure, or any other cause not attributable to the Hotel.
- 8. The Hotel otherwise reasonably determines that safe and orderly operation would be difficult.
(2) Even if the Hotel terminates the Use Contract under the preceding paragraph, where the cause of termination is attributable to the Customer, the Hotel may claim any actual expenses, cancellation fees, or other losses already incurred.

Article 13 Prohibited Conduct

(1) The following conduct is prohibited in connection with the use of a Restaurant:
- 1. Bringing in dogs, cats, birds, or other animals or poultry, except for guide dogs, assistance dogs, hearing dogs, or where otherwise permitted by applicable laws and regulations.
- 2. Bringing in combustible or flammable items, items emitting offensive odors, or other hazardous materials.
- 3. Gambling, conduct that disturbs public morals, or conduct that inconveniences other customers.
- 4. Moving, damaging, or soiling Hotel facilities, equipment, fixtures, or other property.
- 5. Photography, audio recording, streaming, or similar activity without the Hotel's approval where it interferes with other customers or Restaurant operations.
- 6. Bringing in food or beverages without the Hotel's approval.
- 7. Conduct that violates laws or regulations or is contrary to public order or morals.
- 8. Abusive language, intimidation, improper demands, or excessive demands directed at Hotel employees.
- 9. Any other conduct the Hotel determines to be inappropriate.

Article 14 Copyright and Other Rights

(1) If music, video, photographs, streamed content, or any other material subject to a third party's copyright, neighboring rights, trademark rights, portrait rights, or other rights is used in a Restaurant, the Customer shall, at the Customer's own responsibility and expense, obtain all necessary permissions and clearances.
(2) Any dispute with a third party in connection with the preceding paragraph shall be resolved by the Customer. If the Hotel suffers loss or damage as a result, the Customer shall compensate the Hotel for such loss or damage.

Article 15 Force Majeure

(1) If operation of a Restaurant becomes wholly or partially impossible due to a natural disaster, fire, power outage, outbreak of an infectious disease, an order or request by a government authority, disruption of transportation, war, riot, labor dispute, or any other cause not attributable to the Hotel, the Hotel shall not be liable for any resulting loss or damage.
(2) If operation of a Restaurant or performance of a Use Contract becomes wholly or partially impossible due to force majeure, the Hotel shall not charge the cancellation fees specified in Article 4. However, the Hotel may charge actual expenses already incurred for the Use Contract.

Article 16 Handling of Personal Information

(1) The Hotel shall appropriately handle personal information obtained in connection with reservation applications and use of the Restaurants in accordance with applicable laws and regulations and the Hotel's privacy policy.

Article 17 Governing Law and Exclusive Jurisdiction

(1) These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.
(2) The Sapporo District Court shall have exclusive jurisdiction as the court of first instance over all disputes arising from or in connection with these Terms and Conditions or use of the Restaurants.

Article 18 Presentation and Amendment of These Terms and Conditions

(1) No later than the time the Hotel receives a reservation application, the Hotel shall indicate that these Terms and Conditions form part of the Use Contract and shall make them available on its website or by another appropriate means.
(2) The Hotel may amend these Terms and Conditions in the circumstances prescribed in Article 548-4 of the Civil Code of Japan. In such case, the Hotel shall give notice of the amendments and their effective date by posting them on its website or by another appropriate means.

Established November 1, 2026