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Notice: The Temporary Closure of the JR tower hotel nikko sapporo

2020年4月21日

We are very grateful for the continued support that you provide the JR tower hotel nikko sapporo.

We would like to mourn those who have passed away due to the COVID-19 as well as humbly express our condolences to their families and loved ones, and we further pray that those currently fighting the virus will make a quick and full recovery.

In compliance with the emergency measures in Hokkaido to stop the spread of the COVID-19 infection and to put first the safety of our customers, business partners and employees and our social responsibility to prevent the spread of infection, the JR tower hotel nikko sapporo will temporarily close during the period specified below.

The closed period might be extended in response to the prevailing circumstances. Please check our website for information regarding when the hotel will re-open.

We sincerely apologize for this inconvenience and ask for your understanding and cooperation.

All our staff are praying for everyone’s health and are looking forward to the day when this emergency situation will be over as soon as possible; allowing Hokkaido to recover and us to again welcome our many customers with a smile.

 

Details

■Temporary Closed:
    Spa / April 24 (Fri) to June 24 (Wed), 2020
    Facility of Guest Rooms, Restaurants / April 25(Sat) to June 24 (Wed), 2020
    *French Restaurant “MIKUNI SAPPORO” / From April 18 (Sat) to June 2(Tue), 2020 
    Esthetics Salon “SOCIÉ” / From April 18 (Sat) ,2020 for the time being until further notice

 ■Normally Open (Advance reservation-only):
    Hair Salon “Platinum AVEDA” / 10:00~19:00 (Regular holiday: Tuesday, Wednesday)

 *Reservation required by the day before.

 

●Regarding your reservations

1. Accommodation reservations

Cancellation period: April 24 (Fri) – June 24 (Wed), 2020 (TBC)

For guests who have already made reservations, we will reach out to the representative for the room reservations in order. To add, we will not charge any cancellation fees for reservations during the aforementioned period.

(1) Guests who made reservations through the hotel’s official site or over the phone

     Even if we cannot reach the representative, we will process the cancellation. Guests themselves do not need to carry out procedures for cancellation.

(2) Guests who made reservations through a travel agency

     Although we have notified each travel agency that we will be closed temporarily, please reach out to the travel agency that you made the reservation through regarding cancellations.

(3) Guests who made reservations through online travel reservation sites (Rakuten Travel, Jalan, Ikkyu.com, etc.) 

     Although we have notified each online travel reservation site that we will be closed temporarily, please reach out to the reservation site that you made the reservation through regarding cancellations.

 

2. Restaurant reservations

Cancellation period: April 25 (Sat) – June 24 (Wed), 2020 (TBC)

Our restaurant representative will reach out to the representative for the reservation. Even if we cannot reach the representative, we will process the cancellation, so guests themselves do not need to carry out procedures for cancellation.

 
3. Weddings and banquets

Regarding weddings and banquets during our temporary closure, our Sales Dep. representative will reach out to the host.

 

●To guests who have a complimentary Accomodation/Spa/Restaurant ticket that expires while we are temporarily closed

For customers who have an invitation ticket that expires after February 1, 2020, you can use it up to 6 months after the expiration date shown on the ticket,
so please let us know when you make a reservation.

We ask that you please reach out to our staff when the hotel re-open to exchange a complimentary ticket that was purchased as a gift.

We kindly ask for your understanding that responses to inquiries may take time.